We want you to be happy with your purchase. If something is wrong with your order, please contact us as soon as possible so we can help.
Eligible Returns
We accept returns for items that are:
Damaged upon arrival.
Defective or incorrect.
Unopened and in original condition, if return eligibility is offered for your store.
Returns must be requested within [14/30] days of delivery unless required otherwise by law.
Non-Returnable Items
The following items are generally not eligible for return:
Opened trading card packs or mystery products.
Clearance or final sale items.
Items damaged after delivery due to misuse or improper handling.
Products without original packaging, tags, or proof of purchase.
How to Start a Return
To begin a return, contact us at [support email] with:
Your order number.
A brief description of the issue.
Photos of the item and packaging, if damaged or defective.
We may ask for additional information before approving the return.
Return Shipping
If the item is defective, damaged, or incorrect, we will cover reasonable return shipping costs. For other approved returns, the customer is responsible for return shipping unless stated otherwise.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within [7–15] business days, depending on your payment provider.
Exchanges
If we offer exchanges, they are subject to product availability. If an exchange is not available, we may issue a refund instead.
Missing or Incorrect Items
If your order arrives incomplete or incorrect, contact us within days of delivery so we can investigate and resolve the issue.
Contact Us
info@pokevaultwarehouseosaka.com